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- Call Center Agent
Description
Overview: Ski Butternut’s Call Center agents are an essential point of contact for guests. Call Center agents play a vital role in crafting our guests’ experience. Our agents are enthusiastic experts at guiding guests to the appropriate lesson products.
Requirements
- Book and sell private lessons using Siriusware's point-of-sale system.
- Manage guest payments and refunds, ensuring secure and accurate credit card transactions.
- Answer and place phone calls; monitor and respond to voicemails.
- Respond to emails via Microsoft Outlook and follow up promptly on guest inquiries.
- Proactively address and resolve guest questions and concerns.
- Complete daily close-out procedures for reservation stations.
Qualifications
- Excellent Communication Skills: Build meaningful connections with guests.
- A Passion for Helping Guests: Match guests with the ideal lesson for a positive on-snow experience.
- Strong Product Knowledge: Understand all Snowsports School offerings, including age requirements, costs, and skill levels.
- Ability to Manage Guest Expectations: Set realistic expectations to ensure guest satisfaction.
- Problem-Solving Skills: Address and resolve guest inquiries and issues efficiently.
- Self-Starter: Work independently and make decisions based on the department’s stated policies and procedures.
Shift
- Day shift
- Evening shift